Expiration and limits
Expiration date and stamp limits.
Expiry dates and limits help you keep the loyalty program under control. You can set how long a card stays valid and how often one customer can earn a stamp.
These rules live on the Details tab. Your team should know them too.
Very strict limits can slow enrollment. Start lighter and tighten based on experience.
https://stmpr.io/dashboard/wallets/{id}/edit · Details
Why use this?
Expiry encourages return visits: customers know they should redeem in time.
Stamp limits (daily, weekly, monthly) reduce abuse and excessive discounting.
Clear rules mean fewer arguments at the counter.
Step by step
- Open expiry settings on the Details tab.
- Choose no expiry, a fixed date, or expiry after a period.
- Set daily, weekly, or monthly maximum stamps per customer if needed.
- Make sure staff understand the rules. Summarize them for the counter if helpful.
- Save with Save.
What happens when a card expires
- With a period expiry the clock starts when the customer installs the card. A fixed date applies to every customer on the same day.
- An expired card cannot take stamps or redeem a reward, at the counter or in the dashboard.
- The card shows as expired on the customer's phone. Wallet moves it to the expired cards, but never deletes it on its own.
- The customer sees the expiry in their card portal and cannot install the card again.
- The dashboard marks the customer as Expired and hides the stamp and redeem buttons.