Troubleshoot QR enrollment
If the guest can't save the card.
When customers cannot save the pass, causes are usually camera, browser, or unpublished card. Walk through common fixes.
Check card status, then try another device and browser.
If it still fails, email hello@stmpr.io with details.
Why use this?
Fast fixes prevent lost enrollments.
Most issues resolve in a few steps without support.
Good notes speed up support if needed.
Step by step
- Confirm card status is Published on the dashboard.
- Try another browser or device.
- On slow networks wait and refresh.
- iPhone: Safari; Android: Chrome are most reliable.
- Confirm QR belongs to the published card, not a draft.
- Still stuck? Email hello@stmpr.io with card name, device, browser, screenshot.