Availability
The survey builder and results dashboard are available under Loyalty. Email delivery requires the guest’s recorded marketing consent.
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Customer feedback
Hear what guests will not say at the counter
Unhappy guests often leave without saying why, while a generic form arrives too late. stmpr surveys ask after a meaningful loyalty moment, through the saved Wallet card or by email when the guest has shared an address.
Why it matters
Customer surveys
Ask for feedback at the right moment, reward a completed survey with optional stamps, and turn individual answers into clear trends.
- Start with a 1 to 5 star rating, then add up to four text, long-text, checkbox or single-choice questions.
- Choose Wallet, email, or both for delivery, without making email a requirement for joining the loyalty program.
- Optionally reward one valid completion with a configurable number of stamps and follow ratings and trends in the dashboard.
How this compares
Feedback at the moment it still matters
A short, private survey connected to a real visit is easier to answer and easier to act on.
| Area | Common workaround | stmpr |
|---|---|---|
| Timing | A generic form is shared long after the visit or left in a permanent footer. | The survey can follow a configured loyalty event such as reward redemption. |
| Identity | Email-only surveys exclude guests who did not share an address. | Wallet works without email; email can be selected when valid customer data is available. |
| Motivation | A request asks for time but gives no immediate reason to respond. | The merchant may grant a clearly stated, one-time stamp reward for a valid completion. |
| Learning | Verbal comments and form answers remain scattered. | Ratings, comments and trends are gathered in the survey dashboard. |
Customer surveys
How it works
- 01 Build the survey, choose the linked loyalty card and set an optional stamp reward.
- 02 Choose the trigger and delivery channels: Wallet, email, or both when an email is available.
- 03 Each eligible guest receives a private, revocable survey link without exposing pass or personal data in the URL.
- 04 After a valid response, stmpr records the result, grants the reward once and updates the guest’s card.
Industry examples
Ask a question that fits the visit
Speed and selection
Ask about waiting time, drink quality or what guests want on the menu.
Cafés
Meal and service
Separate food, service and return-intent feedback after redemption.
Restaurants
Result and rebooking
Learn how clients felt about the result and the booking experience.
Hair salons
Treatment details
Collect focused feedback while the appointment is still easy to remember.
Nail salons
Browse every business type
Privacy by default
Guests can join without giving an email, and you only collect the data you actually need. Personal details are never required to issue a card or add a stamp. No per-customer or per-scan fees, and unlimited customers on paid plans.
Frequently asked questions
Questions about this feature
When should I ask the guest?
After a loyalty moment: when a reward is redeemed, at the end of a good visit, or when a regular comes back after a longer gap.
Can I reward people for answering?
Yes, a configurable number of stamps can be given for a valid response, which lifts the response rate.
How many questions work best?
A star rating plus at most four short questions. Longer surveys tend to be abandoned halfway.
Guides
Set it up step by step
Short walkthroughs with screenshots from the knowledge base, in case you get stuck.
- Create and activate a questionnaire
- Survey stamp reward and delivery channels
- Share a public survey link
- Interpret survey results