Availability
The survey builder and results dashboard are available under Loyalty. Email delivery requires the guest’s recorded marketing consent.
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Customer feedback
Hear what guests will not say at the counter
Unhappy guests often leave without saying why, while a generic form arrives too late. stmpr surveys ask after a meaningful loyalty moment, through the saved Wallet card or by email when the guest has shared an address.
Why it matters
Customer surveys
Ask for feedback at the right moment, reward a completed survey with optional stamps, and turn individual answers into clear trends.
- Start with a 1 to 5 star rating, then add up to four text, long-text, checkbox or single-choice questions.
- Choose Wallet, email, or both for delivery, without making email a requirement for joining the loyalty program.
- Optionally reward one valid completion with a configurable number of stamps and follow ratings and trends in the dashboard.
How this compares
Feedback at the moment it still matters
A short, private survey connected to a real visit is easier to answer and easier to act on.
| Area | Common workaround | stmpr |
|---|---|---|
| Timing | A generic form is shared long after the visit or left in a permanent footer. | The survey can follow a configured loyalty event such as reward redemption. |
| Identity | Email-only surveys exclude guests who did not share an address. | Wallet works without email; email can be selected when valid customer data is available. |
| Motivation | A request asks for time but gives no immediate reason to respond. | The merchant may grant a clearly stated, one-time stamp reward for a valid completion. |
| Learning | Verbal comments and form answers remain scattered. | Ratings, comments and trends are gathered in the survey dashboard. |
Industry examples
Ask a question that fits the visit
Speed and selection
Ask about waiting time, drink quality or what guests want on the menu.
Cafés
Meal and service
Separate food, service and return-intent feedback after redemption.
Restaurants
Result and rebooking
Learn how clients felt about the result and the booking experience.
Hair salons
Treatment details
Collect focused feedback while the appointment is still easy to remember.
Nail salons
Customer surveys
How it works
- 01 Build the survey, choose the linked loyalty card and set an optional stamp reward.
- 02 Choose the trigger and delivery channels: Wallet, email, or both when an email is available.
- 03 Each eligible guest receives a private, revocable survey link without exposing pass or personal data in the URL.
- 04 After a valid response, stmpr records the result, grants the reward once and updates the guest’s card.
Privacy by default
Guests can join without giving an email, and you only collect the data you actually need. Personal details are never required to issue a card or add a stamp. No per-customer or per-scan fees, and unlimited customers on paid plans.
Explore more features
Apple and Google Wallet
Guests save the loyalty card to the Apple or Google Wallet already on their phone. They do not need to download another app, and the card stays close at hand, even on supported smartwatches.
Push notifications
Remind guests when they are close to a reward, have not visited in a while, or when you have a current offer. The message reaches them through the saved Wallet card.
Clear statistics
Track how many guests joined, how many stamps were issued, how many rewards were redeemed, and which offers work best.
QR code stamping
Scan the QR code on the guest’s phone, add a stamp and redeem rewards. No POS integration is required, so you can launch quickly.
Location-based reminders
When guests are nearby, they can receive an automatic reminder, making it easier for them to stop by, collect stamps or redeem a reward.
Branded cards
Set your own logo, colors, icons, stamps and rewards. The card matches your business identity without requiring design skills.
Public business page
Loyalty cards, opening hours, locations and important links on one easy-to-share page.
Team and permissions
Give owners, managers and counter staff the access they need, with individual accounts and a clear activity trail.
Multiple stores and opening hours
Manage branches, weekly opening hours and holiday exceptions from one workspace, while keeping each location accurate.
Targeted campaigns
Reach guests based on loyalty progress and inactivity, then automate the reminder that brings them back.
Kiosk mode
Let guests stamp themselves: a counter device reads their Wallet pass, with cooldowns, daily limits and a PIN exit.