Card not updating
The stamp doesn't appear in Wallet.
Wallet pass updates usually take seconds. A short delay between stmpr and Apple or Google is normal.
If stamps do not show, check network, card status, and wait 1-2 minutes.
If the dashboard shows the stamp but the phone does not, follow the steps below.
Why use this?
Customers may think the stamp is lost; patience and checks fix most cases.
Do not stamp again immediately or you may duplicate.
Documented cases help support.
Step by step
- Confirm the stamp in the activity log.
- Ask the customer to open Wallet and pull to refresh if available.
- Try airplane mode for 10 seconds, then check again.
- After 5 minutes still wrong, email hello@stmpr.io with details.
Checklist
- Customer phone online (Wi-Fi or mobile data).
- Open Apple or Google Wallet once after the stamp.
- If dashboard shows success but phone lags, wait 1-2 minutes.
- If it persists, note customer ID, time, and card name for support.