Guests do not need to download a separate app to use the loyalty card. They can open the sign-up page via a QR code or link, and then save the card to Apple or Google Wallet on their compatible mobile phone. The shop can stamp the card using their own phone, whilst the guest can track their points on the saved card.
What does an app-free loyalty scheme mean?
The guest does not need a separate stmpr app. However, a supported mobile phone and the appropriate Wallet app are required to save the card. The customer must approve the addition to their Wallet; simply scanning the QR code does not save the card. The business’s admin dashboard and staff stamping are separate parts of the system.
What should you show the guest on their first visit?
Help them find the connection QR code, then the saved card in their Wallet. Show them where they can view their stamps and what they need to present on their next visit. Briefly explain the terms of the reward. If their phone doesn’t support the required Wallet app, don’t try to gloss over this with a promise that applies to all devices.
How the digital loyalty card works
Customise the card with your own logo and colours. Specify the number of stamps required and the clear terms for the reward.
Share the sign-up link or QR code. The guest approves the Wallet save on their supported phone.
An authorised member of staff scans the guest’s card using their own phone, then credits the stamp in accordance with the shop’s rules.
Once the guest has collected the required number of stamps, they can request their reward. The staff member checks and records the redemption, and the reward is provided by the shop.
Notifications and tracking the programme
The notifications and automated reminders available depend on the package selected. A message set up on the control panel can help draw attention to a reward or offer. Delivery and display are also influenced by Wallet, phone and notification settings; delivery is not guaranteed.
The ‘stmpr’ indicator shows the usage of the loyalty programme: sign-ups, stamps issued, rewards redeemed and guest activity. Detailed views and export options depend on the package. The number of stamps alone does not indicate a guest’s spending, the shop’s turnover or the actual return on a campaign. Separate sales data and comparisons are required for these.
Package limits and data management
The Free package allows for up to 15 registered guests, whilst the Start package allows for up to 100. The Bronze, Silver and Gold packages allow an unlimited number of registered guests for normal business use. The limits on notifications, automation and other features vary by package. Please check the Prices page for current fees, trial periods and detailed terms and conditions.
Only collect the data necessary for the loyalty programme to function, and inform guests about data processing. Tailor staff access rights to their specific roles. Permissions and logged activities help with monitoring, but do not replace the need for your business’s own rules. You can find detailed information about the service on the Data Protection page.
Frequently Asked Questions
Do guests need a separate app?
The guest opens their card’s dedicated link or scans the business’s QR code, then approves the addition to their Wallet on the connection page. Apple Wallet can be used on iPhones, and Google Wallet on compatible Android devices. A separate stmpr guest app is not required, but the availability of the relevant Wallet depends on the device.
Does it work without an internet connection?
Retrieving a saved Wallet card and recording the stamp are two separate operations. An internet connection is required for server-side verification at the kiosk and to update the Wallet. If the camera cannot read the code, the staff member can also enter the four-digit guest code into the scanner. Before you start, test the local network and the staff procedure.
How do I get started?
First, test the connection, stamping and redemption using a test card. Then start with a small group and refine the rewards based on actual usage. You can view the features and create your card on the stmpr website.
